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Promotional terms & conditions

These promotional terms and conditions apply to the campaigns and discounts issued by PharmaHorse.

Want to be the first to know about our promotions? Follow us on  Instagram and/or Facebook or subscribe to our newsletter

On the website, you can make use of various promotions, including loyalty discounts, product of the month, bundle promotions, discount codes, pre-sale promotions, and vouchers. The applicable conditions for each promotion are listed below.

Loyalty discount:
The following terms and conditions apply to the loyalty discount:

  • The loyalty discount is only valid after creating an account on the website
  • To use the loyalty discount, you must be logged into your account; the discount is immediately visible in the shopping cart
  • The loyalty discount provides 5% discount
  • The loyalty discount cannot be exchanged for cash
  • If a product is cancelled or returned, you will receive the amount you paid (after discount) back 
  • If everything is returned, the full discount will be void

Product of the month:
The following terms and conditions apply to the product of the month:

  • Every month, PharmaHorse selects a product as product of the month
  • The product of the month is available during that specific month with a 10% discount
  • This 10% discount is fixed and cannot be combined with other promotions or discounts 
  • The discount cannot be exchanged for cash
  • If a product is cancelled or returned, you will receive the amount paid (after discount) back
  • If everything is returned, the full discount will be void 

Bundle promotion:
The following terms and conditions apply to the bundle promotion: 

  • The free products from our bundle promotion cannot be exchanged for other products or cash
  • The free products as shown in the shopping cart are leading
  • The free products must be selected by yourself and are shipped together with the order; subsequent delivery is not possible
  • If, after cancelling a product, the minimum order amount for the bundle promotion is no longer met, the bundle promotion products will also be cancelled
  • If, after returning a product, the minimum order amount for the bundle promotion products is no longer met, these bundle promotion products must also be returned
  • If we do not receive these products back, we will deduct the retail price of the bundle promotion products from the amount to be refunded
  • The order amount for the bundle promotion is calculated after deduction of any (loyalty) discounts and/or vouchers 
  • Example: The subtotal amount of the products in the shopping cart is €51.90 and you receive a 5% loyalty discount of €2.60, making the total amount €49.30. You will then not qualify for the free promotional product at €50.

Discount codes:
The following terms and conditions apply to the discount codes:

  • When using a discount code, the loyalty discount may be cancelled. It will be indicated if the code cannot be combined with other promotions 
  • The discount cannot be exchanged for cash
  • If a product is cancelled or returned, you will receive the amount paid (after discount) back
  • If multiple items are returned and you no longer meet the minimum order amount (if applicable), the discount will be deducted from the refund
  • If everything is returned, the full discount will be void 

Pre-sale discount:
The following terms and conditions apply to the Pre-sale discount:

  • The pre-sale is only available to customers subscribed to the newsletter 
  • The pre-sale gives earlier access to promotions
  • Customers who are both subscribed and have an account receive an additional 5% loyalty discount on the promotional price during pre-sale
  • The 5% loyalty discount is only valid if you have an account with PharmaHorse
  • If you are only subscribed to the newsletter without an account, you get early access but no extra 5% discount
  • The discount cannot be exchanged for cash
  • If a product is cancelled or returned, you will receive the amount paid (after discount) back
  • If everything is returned, the full discount will be void 

Vouchers:
We sponsor certain competitions and events with vouchers. 
The following terms and conditions apply to the vouchers:

  • Vouchers cannot be combined 
  • A maximum of 1 voucher can be redeemed per order
  • Vouchers cannot be exchanged for cash 

Frequently asked questions:

If I spend € 50, I receive a free product. If I order €49.95, will I still receive it?

  • Free products can be selected in the shopping cart via a selection menu when conditions are met. If no free product is shown, it will not be included. No manual exceptions can be made 

My cart shows a different product than the bundle promotion banner?

  • The banner uses a sample image; products shown are random and no rights can be derived. The selection menu in the cart is leading 

What promotions will you have next week?

  • Promotions are announced when they start. No correspondence is possible about future promotions, and promotions cannot be applied retroactively 

If situations arise not covered by these terms, PharmaHorse will decide.